Frank eXchange delivers competitive, consistent exchange rates with transparency, outstanding customer service and complete efficiency.

Foreign exchange and payment services are provided by The Currency Cloud Ltd (Our partner/payment services provider Currencycloud has been acquired by Visa Inc.). The Currency Cloud offers spot and forward trading up to 12 months ahead and market orders.

When funds are posted to your account, in line with regulatory requirements, the regulated Currencycloud institution who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner Currencycloud institutions, or our, insolvency.

Our partner stops safeguarding your funds when the money has been paid out of your account to your beneficiary's account. If you require a breakdown of the exact amounts of funds you have safeguarded at Currencycloud at a particular point in time, please do not hesitate to contact us.     

When funds are posted to your Sciopay account, your relevant funds are held in separate accounts with reputable banks. In the unlikely event of Sciopay Ltd or our approved payment partners ceasing to exist, your money remains protected.