Our Core Values
TRANSPARENCY
Do you know exactly how much your current supplier made from your last transaction?
Do you ever wonder whether the rate you are being shown is a fair and competitive?
Have you used suppliers who change their mark up throughout the year?
Have you ever thought, there must be an easier, more transparent way of doing this?
If this sounds familiar, try Frank eXchange. We aim to show you all the fees and charges including the ones that other providers hide in their rates.
With Frank eXchange, you can trade with confidence knowing your rates are consistent and competitive because we aim to show customers our mark-up on every transaction.
You will see a competitive rate every time.
SERVICE
Have you ever wondered:
Do I really need a Currency Cloud Ltd. account for each currency I transact in?
Why do I have to wait for hours to speak to my provider, get help or make a payment?
Why is it a different person on the phone every time, and I have to explain the same things over and over?
There must be an easier way to get paid or receive foreign currencies?
With the Frank eXchange online platform, you can hold 34 different currencies, pay into and out from one account and IBAN number. You will almost always speak to the same agent, who will understand your business and your needs, without having to waste time on hold.
EFFICIENCY
Is the platform you are using too complex, leaving you worried you might make errors?
Do you have to navigate to different pages to book a transaction and payment?
Do you have to log in constantly to see where your funds are or if the payment has been sent or received?
Do you have multiple platforms to manage your foreign exchange exposure?
Are you constantly wondering whether your payment has arrived or where it is?
You can check the rate and pay with a few clicks through our online platform, which is simple and easy to use. With the Frank eXchange platform you can track each payment you send, getting updates the whole way, just like you would with a parcel.
- Check the deal and pay in 30 seconds.
- Payments can be made in 40 currencies to 212 countries.
- Track your payments and check the status to see when your beneficiary received them.
- Help available if you ever get stuck.
Learn more about our Payment System below!
Find Out More Here
Office
Frank Exchange Ltd.
Unit F1, Ransom Hall, Ransom Wood Business Park, Southwell Road West,
Mansfield, NG21 0HJ.
Legal - Terms and conditions | Privacy policy
For clients based in the European Economic Area, payment services for Frank eXchange Limited are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).
For clients based in the United States, payment services for Frank eXchange Limited are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorised in 39 states to transmit money (MSB Registration Number: 31000206794359). Registered Office: 104 5th Avenue, 20th Floor, New York , NY 10011.
For clients based in the United Kingdom and rest of the world, payment services for Frank eXchange Limited are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
Payment services for KratosFX are provided by Sciopay Ltd. Sciopay Ltd is a company incorporated in England & Wales. Registration No: 12352935. Sciopay Ltd is licensed and regulated by HMRC as a Money Service Business (MSB). License No: XCML00000151326. Sciopay Ltd is authorised by the Financial Conduct Authority as an Authorised Payment Institution. Firm Reference Number: 927951
