TRANSPARENT, PAINLESS INTERNATIONAL PAYMENT SERVICES

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Frank eXchange delivers competitive, consistent exchange rates with transparency, outstanding customer service and complete efficiency.

Why customers trust Frank eXchange

Foreign exchange and payment services are provided by The Currency Cloud Ltd (Our partner/payment services provider Currencycloud has been acquired by Visa Inc.). The Currency Cloud offers spot and forward trading up to 12 months ahead and market orders.

When funds are posted to your account, in line with regulatory requirements, the regulated Currencycloud and Sciopay institutions who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner Currencycloud and Sciopay institutions', or our, insolvency.

Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary's account. If you require a breakdown of the exact amounts of funds you have safeguarded at each of our Currencycloud and Sciopay at a particular point in time, please do not hesitate to contact us.

Next Steps

To discuss how we can simplify your foreign exchange dealings and save you money with competitive rates, contact us:

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Contact Us

Head Office: 0744 191 0897

Email: FX-Admin@frank-exchange.com

Frank eXchange Limited is a trusted service partner of International Britain, offering a consultancy network of businesses designed to elevate your company on a global scale. Discover more about International Britain and explore other trusted members of our network by clicking the logo.

Office

Frank Exchange Ltd.
Unit F1, Ransom Hall, Ransom Wood Business Park, Southwell Road West,
Mansfield, NG21 0HJ.

Legal - Terms and conditions | Privacy policy

For clients based in the European Economic Area, payment services for Frank eXchange Limited are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).

For clients based in the United Kingdom and rest of the world, payment services for Frank eXchange Limited are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).

Payment services for Frank eXchange are also provided by Sciopay Ltd. Sciopay Ltd is a company incorporated in England & Wales. Registration No: 12352935. Sciopay Ltd is licensed and regulated by HMRC as a Money Service Business (MSB). License No: XCML00000151326. Sciopay Ltd is authorised by the Financial Conduct Authority as an Authorised Payment Institution. Firm Reference Number: 927951

Payment services in the United States are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed here. VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business ("MSB") with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041.

Anti-Bullying and Harassment Policy
At Frank eXchange Limited, we are committed to providing a safe and respectful environment for both our customers and staff. We do not tolerate any form of bullying, harassment, or abusive behaviour towards our employees.

Any communication that is deemed offensive, threatening, or disrespectful may result in the termination of services. We expect all interactions to be conducted with professionalism and courtesy to ensure a positive experience for everyone involved.

Thank you for your understanding and cooperation.

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