Why our clients choose us

Having dyspraxia, the thought of anything maths-related makes me almost vomit with anxiety. I knew I was going to need a lot more help and patience than average to get my head around foreign exchange rates. Aaron and his dad spent in total about a few hours of their time helping me to set up my account and initial payment to my factory in China and happily talking me through the whole process. Aaron is always available, friendly, non-judgemental, encouraging, and has essentially saved my business a lot of money. I tend to hate dealing with ‘mathsy’ people, but I was made to feel comfortable, secure, and equal.

I initially had planned to do my foreign exchange payments with an all-female company because I couldn’t stand the arrogant ‘City-geezer’ mentality of some males in that industry. Aaron is not at all like that and is very personable. I also deal with Georgia, who is always efficient and delivers when she promises to. I always feel like I’m treated as a priority even though I do baby transactions with her.


I will never understand why anyone would want to work with maths for a living, but Aaron and his team make my life so much easier. I can now concentrate on designing and the more pleasurable arty things I thrive at!
I have decided to stay with Frank Exchange now and feel keen to recommend them to particularly other female business owners

Thanks

Natasha

First Time Business Owner

I am writing to thank you so much for all the support you have given me in assisting me to transfer  my fathers gifts to my son, and grandson in Australia. You were very patient with me and enabled  me to complete the necessary technical steps to initiate the transaction. I am very pleased to say  that you were able to save us quite a bit of money, and thus enabling my son and his son to  receive their gifts without depleting them too much! 

You not only enabled us to save a couple of hundred pounds, but you also were very wise in  suggesting testing the system to ensure that the money was going to the right account. Thus  enabling us to have peace of mind that it had all gone through to the right place! A bit scary when  sending money around the world, and hoping it ends up in the right place! It did! So thank you  again for all your help! 

Fran

Personal FX Client

I wanted to write to thank you ever so much for the brilliant service from Frank Exchange provided to a client of ours. Please see their note below!

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I just wanted to write to say thank you for the referral to Frank Exchange! The setup process was incredibly straightforward, and the team were helpful with ensuring we had all the necessary paperwork assembled. However, the real value comes with how the pricing and transparency of the foreign exchange process works. The rates offered are competitive, but when you factor in the (often hidden) fees from other providers, the results are remarkable.

For our first transaction, we received CAD 22,052. If we had processed this, as we used to, via Stripe, we would have received £12,191 in our UK account. However, with the Frank Exchange rate and process, we received £12,707 – a saving of £516, and funds were received 3 working days earlier than normal.

I would not hesitate to recommend the service to anyone moving money across borders and between currencies. Very many thanks again.

Lawrence

Business Owner/Director

“I find Frank Exchange to be user friendly. You can see what is happening with the exchange rate before you decide to accept it . The available telephone support gives you the confidence to trade online. I would recommend Frank Exchange without hesitation.”



Mark

CEO, Automotive

“Frank Exchange has provided my company with a professional, friendly and most importantly very competitive service for the purchase of my foreign currency.

The dealer assigned to my account quickly understood what I am trying to achieve and helps me achieve this saving me a considerable amount of money.

I can recommend the service unreservedly.“

Patrick

CEO, Marketing

“I have used the Frank Exchange now for some twelve months.

I find the service prompt and it gives great satisfaction to see interbank rate given to compare with. 

A facility which I have not seen in some forty years involved in the foreign exchange markets.”



David

Retired Expat

“We’ve been using the Frank eXchange service for around 18 months and have found the service easy to use and the rates we get on the exchanges are the best I have ever experienced.

The service is highly recommended as it works really well, is extremely easy to use and best of all saves us a lot of money.”

Pat

Financial Controller, Automotive

“I’ve been very happy with Frank Exchange. 

It has help reduce costs associated to FX transactions and we have found the whole process very simple and straightforward. 

The telephone support we receive has also been excellent, from placing our first few trades to getting the best rates we can on our forward contacts.”



Michelle

Financial Director, Wholesale

“Thanks for the good service. If anybody asks me who we use I tell them that we use both yourself and one other supplier, we compare prices and you are cheaper, backed up by an excellent service and accessible people.”



Amir

MD, Textiles wholesaler

"I can 100% recommend Frank Exchange for their professional and personal service. Nothing was too much trouble, Jon and his team made everything smooth and straightforward and were always on hand to help and advice.



Steve

Sold Villa in Spain - Transfer of monies to UK

Thank you so much for all your help with this!! We transferred to our own current account yesterday because the solicitor needs the funds direct from us, and the transfer to our account went through in minutes if not seconds!



Great to have such an easy way to get money transferred over from Austria.

Agnes

Personal client

Frank exchange is an amazing tool and solution for assisting us (in the charity sector) in budgeting and managing our exchange rate exposure/risk. Working with Frank exchange has positively impacted the funds we have available to allocate towards charity impact through their excellent rates of exchange. We would truly recommend using the very easy online system and expertise of the people at the company.

Customer

CEO of International Charity