About Us
John Hall - Global Foreign Exchange CEO of The Year - Frank eXchange Ltd - UK
Before Frank eXchange, John Hall, the founder, spent over 15 years working with leading corporate foreign money exchange providers in sales and leadership roles. During his career he noticed how a large percentage of new customers left for different suppliers before the end of first year. He found that the main reason for this was margin creep - being enticed in on one mark up, which then gradually increases, eating into profits and margin.
John wanted to solve this and came up with Frank eXchange. Our core value is TRANSPARENCY. We aim to show you the fees others keep hidden. We show you our mark up so you can see what makes up the cost of your transaction.
This means you always get a consistent, fair and competitive rate whether it's your first trade with us or you've been with us for years.
Partner that with our personal service and easy-to-use platform, we believe we are truly shaking up the industry. We have won awards along the way to prove it.
John works on the Frank eXchange front line deeply embedding his mission to deliver on promises and ensure lasting value to our customers.
How does it work?
01:
Set up your free account
02:
Check your currency rate
03:
Make the payment
Find Out More Here
Safeguarding funds
When funds are posted to your account, in line with regulatory requirements, the regulated Currencycloud and Sciopay institutions who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner Currencycloud and Sciopay institutions', or our, insolvency.
Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary's account. If you require a breakdown of the exact amounts of funds you have safeguarded at each of our Currencycloud and Sciopay at a particular point in time, please do not hesitate to contact us.
Office
Frank Exchange Ltd.
Unit F1, Ransom Hall, Ransom Wood Business Park, Southwell Road West,
Mansfield, NG21 0HJ.
Legal - Terms and conditions | Privacy policy
For clients based in the European Economic Area, payment services for Frank eXchange Limited are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).
For clients based in the United States, payment services for Frank eXchange Limited are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorised in 39 states to transmit money (MSB Registration Number: 31000206794359). Registered Office: 104 5th Avenue, 20th Floor, New York , NY 10011.
For clients based in the United Kingdom and rest of the world, payment services for Frank eXchange Limited are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
Payment services for KratosFX are provided by Sciopay Ltd. Sciopay Ltd is a company incorporated in England & Wales. Registration No: 12352935. Sciopay Ltd is licensed and regulated by HMRC as a Money Service Business (MSB). License No: XCML00000151326. Sciopay Ltd is authorised by the Financial Conduct Authority as an Authorised Payment Institution. Firm Reference Number: 927951
